Q 01. What are the different packages offered by the hospital?
Various Health check-up packages are offered by the hospital. These check-up packages are tailor-made to the specific requirements according to the disease, age or fitness of each person.
Q 02. How do rates differ for different packages?
The rates of the packages are well defined and will be informed on enquiry by phone and/or by email. They can also be checked on our hospital's website.
Q 03. How long will the health check-up take?
The health check-ups usually start in the morning at 8:30 am with a brief break for brunch and ends at around 2pm. If they are disease specific and involve some specialized check-ups, then it may take a few more hours.
Q 04. Will anyone help me decide on which plan one should opt for?
The patient requiring the test may call the front office at the health check counter. They will suggest an appropriate health check-up package for the patient. Also, you may ask for the Chief Medical Officer or the doctor in charge of health checks for further guidance. Please give details like age, history, present symptoms and specific problems and worries that you are keen to have investigated.
Q 05. Is making appointment necessary or clients can walk in any day convenient to them?
Appointments are required though not absolutely mandatory. Appointments ensure that there are no untoward delays in the smooth process of health check-up.
Q 06. What are the different medical specialties offered by the hospital?
Kindly refer to the section under specialties displayed on the website.
Q 07. How many days in advance should the patient book an appointment?
Ideally, the patient should book an appointment at least 24 hrs. in advance for the doctor to reschedule his work at the hospital.
Q 08. What are the OPD timings?
The routine OPD hours are between 9.00 am to 8.00 pm.
Q 09. Is round-the-clock service offered at the hospital?
Yes, Hospital provides round the clock service as consultants are available in rotation to attend to any Medical Emergency. Minor ailments are tackled during Emergency hours by Casualty Medical Officer, if required.
Q 10. Can I get laboratory technicians to draw blood from my residence?
No, we do not encourage this practice, as the hospital laboratory services are easily accessible.
Q 11. By what time are doctors available in OPD?
The consultants are available in their respective OPD's by 10am. However, there may be a delay while they are on rounds. Morning OPD continues till . The consultants are available again in the evening for follow-ups and for patients with evening appointments.
Q 12. When can I pick up the investigation reports?
Simple reports like routine blood tests, X-Rays, Sonographies and C.T scan are available faster whereas advanced test processes take longer. The patients are advised to ask the their doctor to confirm the time for picking up the test results.
Q 13. Are the doctors available in the evenings? till what time?
All consultants are available in evening OPD , but incase they are busy in some procedure or surgery scheduled in the afternoons there may be delays. So it is advisable to make an appointment before coming to the hospital.
Q 14. Is there a pharmacy in the hospital?
The hospital has an in-house pharmacy, backed up by a massive store. In case of non-availability of specific drugs the Pharmacy In-charge can be contacted to procure the same for you.
Q 15. Does the hospital provide transport for the patients?
No, the hospital does not provide transport for outdoor patients. However, an ambulance pickup and drop can be arranged through the Casualty Medical Officer for indoor patients, if required.
Q 16. Can I get outside food in the hospital?
Yes! Outside food is permitted as at present food is being served in the hospital only on request basis and on advance information only. You should take care that The food is prepared hygienically and arrangements are made that meals be served hot to the patients. Soiled dishes are to be removed at the earliest thereby decreasing the chances of pests due to food waste lying around.
Q 17. Why is it that only two attendants are allowed to meet the patients in the intensive care unit and in wards ?
Intensive Care Units worldwide follow certain disciplinary protocols whereby attendants are restricted to decrease the risk of infection, to provide continuous unhampered nursing services and to give the patient a conducive atmosphere to fight back disease / illness.
Q 18. How do I get directions to reach the hospital?
You can call our front office for getting the directions. Or also you can check our website where detailed maps are available.
Q 19. Are medicines available to the patient inside the hospital or they have to be procured from outside?
Medicines are supplied from the In-Patient pharmacy and one does not have to venture out of the hospital to procure them.
Q 20. How long does the billing procedure take?
The billing procedures need to be understood on admission itself. All Consultants are instructed to inform the Resident Medical Doctor / Nursing Supervisor a day prior to the discharges -- Instructions that the patient will be discharged the next day. This vital information if given in writing, facilitates the hospital to start the discharge summary, finalization process and give a rough estimate of what the bill amount would be to the patients/relatives. If the doctor decides regarding the discharge during patient rounds on the day of discharge itself, the following procedures have to be followed by the hospital:
On receipt of Consultant's signature on discharge summary, medicines on discharge are issued from the Pharmacy, which prepares the final in-patient pharmacy bill and forwards it to the billing department. In-Patient Billing then hands over the pharmacy bill along with the in-patient bill to the cashier for the final payment and clearance. Intimation is then sent to the wards that the billing process is over and the nurse-in-charge makes an entry of the bill and checks that the patient has comfortably left the ward/room.
Q 21. Are estimates of bills available on a daily basis?
The hospital is evolving and working on a daily billing update system wherein daily updates of bills are done and the patient/relatives can inquire from the IPD the total bill as on that day. The hospital already practices a system wherein against your pending bill amount; a "call-in-slip" will be given to you, requesting you to deposit an additional amount. On receiving a call-in-slip, please ensure that the amount mentioned is deposited within 24 hrs.
Q 22. What is the procedure of getting a cashless authorization with one's own personal health insurance?
The hospital is empanelled with a large number of Insurance Companies for cashless medical insurance. Though it is really not cashless till the Insurance company gives an authorization letter. If you are registered with the Insurance Company for a Mediclaim scheme, you will be admitted without deposit to help you pursue your case for getting authorization within 24 hrs. If authorization is not issued or declined by the Insurance Company for any reason, then advance has to be deposited as per hospital policy, which will be refunded when the insurance company makes all payments.
Q 23. Are the any business timings of the In-Patient section?
The In-Patient section works daily from 9.00 am to 7.00 pm.
Q 24. How can I report concern/complaints?
The patient/relatives may express their concerns directly to the Guest Relationship Manager who help the patients to resolve problems related to service. In case of some major problem, which you feel is not receiving sufficient attention; you can even meet with CEO/ED at the hospital.
Q 25. How do I go about looking for patient's location?
The daily census and report of patient location is prepared and circulated in the hospital. It is also available with the security staff. You can ask for a copy the copy of the same, browse through it to locate the patient and ask any hospital personnel to direct you to the patient.
Q 26. Can I get copies of medical records?
Medical records are confidential and considered hospital property. But if you would like have a copy of your medical records, you can discuss it with your physician and head of medical records. A copy of your Medical records may be requested for and obtained after payment of processing fee and photocopy charges.
